Return & Exchange Policy

Last Updated: July 25, 2026

Thank you for shopping with RV Sales. We strive to provide quality products and excellent customer service. Please read our Return & Exchange Policy carefully before making a purchase.

Eligibility for Return & Exchange

We accept returns and exchanges within 7 days from the delivery date, subject to the conditions mentioned in this policy.

Returns may be requested for:

  • Change of mind
  • Received a damaged product
  • Received a wrong product
  • Other eligible reasons covered under this policy

All return requests must be submitted within 7 days of the delivery date.

Conditions for Return & Exchange

To be eligible for a return or exchange:

  • The product must be unused and in its original condition.
  • The product must be returned with its original packaging, tags, accessories, and invoice, where applicable.
  • The product should not show signs of damage, misuse, alteration, or improper handling by the customer.
  • For damaged or incorrect products, clear photos or a video showing the issue may be requested.
  • The return request must be submitted within 7 days of delivery.

Products that have been used, damaged after delivery, or returned without the required accessories or original packaging may not be accepted.

Non-Returnable Products and Situations

Returns or exchanges may not be accepted in the following situations:

  • The return request is submitted after 7 days from the delivery date.
  • The product has been damaged due to misuse, negligence, improper handling, or accidental damage after delivery.
  • The product is returned without its original packaging, accessories, tags, or invoice, where applicable.
  • The product has been altered, modified, or repaired by the customer or an unauthorized person.
  • The product does not meet the return conditions mentioned above.

Return & Exchange Process

  1. Contact RV Sales customer support within 7 days of receiving your order.
  2. Provide your order number and the reason for the return or exchange.
  3. For damaged or incorrect products, provide clear photos or videos showing the issue when requested.
  4. Our team will review the request and respond within 2–3 business days.
  5. If the request is approved, we will provide return instructions.
  6. The product must be securely packed and returned according to the instructions provided by our team.
  7. After the returned product is received and inspected, we will process the applicable refund, replacement, or exchange.

Return Shipping Charges

  • For damaged or incorrect products sent by RV Sales, RV Sales will bear the applicable return shipping charges.
  • For change-of-mind or other customer-requested returns, the customer may be responsible for the return shipping charges.
  • Return shipping charges will not be reimbursed for returns that do not meet the eligibility requirements of this policy.

Refund Policy

If a return is approved and a refund is applicable, the refund will be processed after the returned product has been received and inspected.

  • Refunds will generally be issued to the original payment method used for the order.
  • The refund amount may depend on the applicable return conditions and the final inspection of the returned product.
  • Refund processing will normally be initiated within 3–5 business days after the returned product is received and approved.
  • The time taken for the amount to reflect in the customer’s account may vary depending on the customer’s bank or payment provider.
  • Shipping charges may not be refundable for customer-requested or change-of-mind returns, where applicable.

Replacement and Exchange

For eligible damaged or incorrect products, RV Sales may provide a replacement or exchange, subject to product availability.

If the requested replacement is unavailable, RV Sales may provide an applicable refund or another suitable resolution.

Important Information

Customers should inspect their order after delivery and contact RV Sales as soon as possible if there is any issue with the product.

Submitting a return request does not automatically guarantee approval. All returns and exchanges are subject to the eligibility and condition requirements stated in this policy.

Contact Us

If you have any questions or wish to request a return or exchange, please contact us:

RV Sales

Website: https://rvsales.in/

Email: support@rvsales.in

Phone: +91 9268112059

Business Address: 24/7870 Reghar Pura, Karol Bagh, New Delhi – 110005